Informed consent for telemedicine in South Africa: A survey of consent practices among healthcare professionals in Durban, KwaZulu-Natal
C Jack, BMedSc (Hons), LLM; M Mars, MB ChB, MD
of TeleHealth, Nelson R Mandela School of Medicine, University
of KwaZulu-Natal, Pietermaritzburg, South Africa
C Jack (email@example.com)
Background. The Health Professions Council of South Africa is drafting guidelines to regulate the practice of telemedicine. These emphasise the need for signed informed consent for all aspects of the consultation process, including data transmission and storage.
Objective. To survey current practices relating to gaining informed consent both in routine clinical practice and when using information communication technologies (ICT).
Methods. A cross-sectional descriptive study was undertaken using a self-administered questionnaire. It surveyed healthcare professionals’ habits and practices of obtaining informed consent in clinical practice scenarios and when using the telephone, fax and email for communication and healthcare provision.
Results. A total of 193 doctors and 207 nurses completed the questionnaire. Fewer doctors took written consent than nurses, with a range of 2.6% when examining a patient to 8.3% when ordering a special examination. A significant difference was observed for all activities. Of the 67.4% doctors and 50.7% nurses who faxed patient information, only 35.3% of doctors and 42.9% of nurses obtained informed consent to do so and less than half of those obtained written consent. Few used email to send patient information, with specialists being most likely to do so among doctors (p<0.0001). Of all healthcare professionals who used email, 40.7% obtained informed consent to do so.
Written informed consent is not routinely obtained from
patients during clinical examination or when using ICT for the
transfer of patient information. The issue of informed consent
for telemedicine remains unresolved in South Africa.
S Afr J BL 2013;6(2):55-59.
Telemedicine is ‘the use of medical information exchanged from one site to another via electronic communications for the health and education of the patient or healthcare provider and for the purpose of patient care’.1 It is a component of the broader field of eHealth, ‘the use of information communication technology (ICT) for health’. 2 Telemedicine can be live or synchronous, as in a video-conferenced consultation, which may be supplemented by the use of diagnostic devices such as electronic stethoscopes, otoscopes, dermatoscopes, etc.3 It can also be asynchronous, as in store-and-forward telemedicine, where for example photographs are attached to an email containing the patient’s history and clinical findings, or posted to a secure website for later interpretation by another physician.4
Telemedicine is seen as a cost-effective and efficient means of delivering healthcare to under-resourced areas. It would be a boon to the African region, which the World Health Organization reports has an average of 25 doctors per 100 000 people, with 25 of the 48 countries surveyed having ≤10:100 000 people. In comparison, the global average is 139:100 000 people and Europe has 333:100 000 people.5 Telemedicine has the potential to help us overcome the extreme shortage of doctors, improve access to quality care in rural areas, and reduce the costs of patient transfer for specialist referral. Cross-border, international telemedicine will facilitate this.6
Regulators see telemedicine as something new, unproven and therefore more risky, requiring regulation in order to protect both patients and doctors.7 The first teleconsultations were conducted by telegraph in Australia in 18748 and the telegraph was used for health purposes in the American Civil War.9 Telephonic consultation meets the definition of telemedicine, and the first published report of a consultation over the telephone was 3 years after its invention in 1879.10 Einthoven transmitted electrocardiograms over the telephone in 1905, and Brown developed an electronic stethoscope, with tele-auscultation performed in 1910.11 Radio has been widely used to provide medical services to ships at sea and to people on remote islands since 1920.9 Teleradiology was first achieved in 1948 and by the 1950s closed circuit television was being used for education, as well as for group therapy in the psychiatric service in Nebraska, US.9 Clearly telemedicine is not new – rather we have forgotten the past and fail to equate the daily use of the telephone in the health sector with telemedicine. Telemedicine regulation, if required, should address gaps in existing regulations.
Most of the ‘problems’ we face today are also not new. Aronsen11 reviewed the first 100 years of papers on the use of the telephone in medicine published in the Lancet. He noted that, ‘The Lancet carried many entries dealing with the high cost of subscribing to the telephone, the poor quality of service, the absence of privacy occasioned by the unwarranted interception of phone conversations by the police, delays in installations of telephones for new customers, the tardiness in restoring a defective instrument to service and so on.’ Little has changed.
South Africa (SA) recently adopted a National eHealth Strategy which includes telemedicine.12 The Health Professions Council of South Africa (HPCSA) has been working on guidelines for the practice of telemedicine in SA for over 7 years, and concedes that the task is difficult.7 They define telemedicine as, ‘The exchange of information among healthcare professionals at a distance for the purpose of facilitating, improving and enhancing clinical, educational and scientific healthcare and research, particularly to the underserviced areas in the Republic of South Africa.’13 This definition is problematic as it omits the term ‘information communication technologies’. It is too broad and would include the exchange of letters or emails between practitioners, a written prescription taken to a pharmacy, a telephone consultation between doctors or the patient and a doctor, and distance learning.14
These proposed guidelines for telemedicine also require written informed consent for a telemedicine consultation, with a copy kept by participating physicians and a copy given to the patient. How this will be achieved in a store-and-forward or telephonic consultation is not clear. In addition, the guidelines require a prior doctor-patient relationship, except in an emergency, and registration of participating doctors with the HPCSA. This would be a major impediment to telemedicine, as it is unlikely that rural patients will have had a prior doctor-patient relationship with the distant doctor being consulted.
Informed consent enshrines the right of autonomy and should be obtained for any medical encounter, be it face-to-face or at a distance. At issue is whether consent for telemedicine should be written or verbal, and if it is indeed practical in circumstances such as a patient-initiated telephone call. In traditional consultations, the general rule is that the riskier the medical intervention, the greater the requirement for written informed consent.15 Telemedicine is no different, with written informed consent typically being obtained for more complex procedures, such as robotic assisted ultrasonography or even robotic surgery.16-18 But is this required for all forms of telemedicine?
In several specialities, there is enough evidence that a virtual teleconsultation, be it synchronous (as in video conference) or asynchronous, is clinically as good as a face-to-face, in person consultation.19 , 20 As such, standard practices for gaining consent for face-to-face consultations should be followed. This is supported by the pragmatic stance of the World Medical Association (WMA’s) Statement on the Guiding Principles for the Use of Telemedicine for the Provision of Health Care (2009).21 This statement does not require written informed consent, but does require clinicians to follow relevant protocols for verbal, written or recorded consent and, where appropriate, to note such consent in the documentation of the consultation.
Telemedicine serves the ethical principle of beneficence, in
that it widens the capacity for many practitioners to share
skills and knowledge in under-resourced areas.[22, 23] For
telemedicine to gain acceptance, it needs to be integrated into
everyday practice and be seen as an alternate form of
face-to-face consultation. The HPSCA’s proposed telemedicine
regulations will make this difficult. It is therefore important
to know doctors’ and nurses’ current approach to consent in
everyday practice and when using information and communication
This study aims to survey the habits and practices of health professionals working in the private and public sectors in Durban, KwaZulu-Natal, when obtaining informed consent in clinical practice and when using ICT.
A quantitative, descriptive, cross-sectional survey was undertaken of doctors and nurses working in the private and public sectors in KwaZulu-Natal. A questionnaire was developed to investigate when and how doctors and nurses take informed consent in various clinical scenarios, including when using ICT. The questionnaire was used to gather demographic data such as qualification, gender and area of practice, and covered issues such as telephone, cellular phone, fax and email use. Participants were asked if they routinely sought informed consent for four activities which could be part of a clinical encounter (taking a history, examinations, ordering a special investigation such as an X-ray or blood test, and referring the patient to a colleague) and whether the consent was written or verbal. The questionnaire was initially administered to several doctors and nurses for validation and to address any possible ambiguities. It was then distributed to doctors and nurses, and self-administered. Nurses were recruited at public and private hospitals and occupational health clinics, while doctors were recruited at continuing professional development meetings. Convenience sampling was used. A sample size of 400 people was chosen following recommended guidelines.24 Participation was voluntary and ethical approval was obtained from the Biomedical Research Ethics Committee of the University of KwaZulu-Natal. Verbal consent was obtained from participants, as no personal identifiers or information was gathered.
All data were entered in an Excel spreadsheet and SPSS version 21 was used to perform statistical analysis. Descriptive statistics were used to describe the population demographics. Fisher’s exact test was used to compare results between doctors and nurses and the χ2 test for comparison between the three groups of doctors (specialists, general practitioners and medical officers). α was set at 5%.
A total of 193 doctors and
207 nurses completed the questionnaire, of whom 193 (48.2%)
worked in the public sector, 136 (34%) were in private practice
and 71 (17.8%) worked in both sectors. There were significantly
more nurses than doctors in the private sector (p<0.0001) and, as expected, there
was a significant difference in gender between doctors and
nurses (p<0.0001). Doctors were
divided according to area of specialty with 54 (13.5%) general
practitioners (GPs), 101 (25.3%) medical officers (MOs) and 38
(9.5%) specialists (Table 1). MOs are doctors who are registered
as general practitioners and work in public hospitals.
Doctors or nurses did not regularly obtain consent for
routine clinical activities. The percentage of nurses taking
consent ranged from 56.0% to 84.5%, and the percentage of
doctors from 28.5% to 74.6%. Significantly more nurses gained
informed consent to take a history (p<0.0001) or examine a patient
doctors. Few took written informed consent: for nurses this
ranged from 11.1% taking written consent when examining a
patient, to 19.8% taking it when ordering a special
investigation. Doctors uniformly took written consent less
often than nurses, with a range from 2.6% taking written
consent when examining a patient to 8.3% taking it when
ordering a special examination. The difference was significant
for all activities. Only two GPs obtained written consent, one
for special investigations and the other when referring a
patient. There was no difference in the rate of gaining
consent or written consent between the different groups of
doctors (Table 2). Written informed consent was obtained more
often in the private sector than in the public sector. Consent
was gained for all activities by 30.8% of respondents, with
10.5% relying solely on implied consent (Table 3).
Doctors were significantly more likely than nurses to
use a telephone in clinical practice (Table 4). Significantly
more nurses (22 (10.6%)) reported that they do not use the
telephone for routine clinical activities, compared with four
doctors (2.1%), consisting of two GPs and two MOs (p=0.0004). Short message services
(SMS) were used by 36.5% of respondents. Patient information
was sent or received by fax by 67.4% of doctors and 50.7% of
nurses, with only 35.3% of doctors and 42.9% of nurses
obtaining informed consent to do so, and less than half of
these obtaining written consent. Few of the healthcare
professionals in our study used email to send patient
information, with specialists being most likely to do so among
the doctors (p<0.0001).
Of all those who used email, only 40.7% obtained informed
consent to do so (Table 2). Those who worked in the private
sector (18.4%) and both sectors (33.8%) were more likely to
email information (p<0.0001)
to others than those in the public sector, but not more likely
to obtain consent to do so. Similar results were found when
using a fax (Table 3).
Of the 72 doctors and nurses who sent patient information by email, as would occur in an email-based store-and-forward service, only 13 (18.1%) took written informed consent and 44 (61.1%) did not ask for any consent. Similarly 61.2% of practitioners who transmit patient information by fax did not seek consent, and only 9.8% of those who did took written consent. Over 50% of doctors and nurses did not take written or verbal consent for any of the clinical activities reviewed in the questionnaire. Fewer than 10% of all doctors obtained written informed consent for: taking a history; examining a patient; ordering a special investigation; or referring a patient. Written informed consent does not appear to be part of the culture of routine clinical practice in this region.
Telemedicine can range from a simple telephone call between healthcare providers to more complex applications involving remote-controlled surgery or pathology. 25 , 26 All but 26 (0.7%) respondents use a telephone in their everyday practice to give instructions, advice or discuss patient problems, but fewer than 40% obtained consent to do so. In general, the medico-legal position of doctors involved in a telemedicine consultation is similar to the position when using telephone, fax, email or letter, all of which are used to provide advice from a distance and constitute telemedicine. Currently, written informed consent is not required for their use. However, the proposed HPCSA guidelines for telemedicine will require written informed consent, with copies given to the patient and kept by the participating healthcare professional. As shown in this study, written informed consent is not part of the routine practice of doctors and nurses in this region. Its imposition for telemedicine will either be ignored or will impede the uptake and use of telemedicine.
Should use of the telephone, fax and email be excluded from the requirement for written informed consent? The State of California’s Telemedicine Development Act (TDA) of 199627 specifically excludes telephone, fax and email from the definition of telemedicine, and therefore from the requirement for written consent that applies to all other aspects of telemedicine, such as video conferencing. While the differences between specialties can affect the specific nature of a given telemedicine consultation, it is suggested that the legal and ethical principles that govern conventional face-to-face consultations are equally valid when medicine is practised at a distance, irrespective of the complexities of the interventions.28-30
In Canada and Australia, certain forms of telemedicine are becoming integrated into routine healthcare. There has been no agreement on whether written informed consent is required for video-conferenced consultations.31 , 32 Some centres favoured express verbal consent with a note made in the patient’s file, while others preferred the formal written informed consent process. As video-conferenced consultation becomes part of routine healthcare delivery, the trend is to move away from written to verbal consent.
The Malaysian Telemedicine Act of 1997 requires written informed consent prior to any telemedicine encounter. 33 This Act was passed in an earlier era of telemedicine and some aspects are no longer appropriate. Notably, the Association of South-East Asian Nations (ASEAN) is introducing reciprocal licensure in the region, which will overcome some of its shortcomings. The French medical council goes further by recommending that patients sign an information letter prior to use of telemedicine, to ensure that they are strictly informed as to what they are consenting to before giving written consent. 34
Email use is not yet common. Only 72 (18%) of health professionals in our survey emailed patient information, of whom 18% sought written consent to do so. The Canadian Medical Protection Society recommends obtaining written informed consent when using email to communicate with patients.35 In contrast, the United Kingdom Medical Protection Society recommends making the patient aware of the risks involved when sending information by email and noting this in the patient file, but does not mention obtaining written consent.36
Studies show that patients’ main concerns when their medical information is transmitted electronically centre on safety and security.19 , 37 , 38 Technology failure can occur in video-conferenced consultations and this eventuality should be covered in the standard operating procedures and guidelines of the relevant discipline. Data security is a concern, but is more relevant when dealing with data storage and access to electronic medical records and hospital information systems. Emails can be made secure by encryption and patient information, including emails stored on health professionals’ computers, should be encrypted and password protected. Modern video-conferencing equipment encodes the data being transmitted, limiting the risk of unauthorised access to confidential information. Concerns have been raised about information security when using some voice over internet protocol (VOIP) software like Skype.39 It is not clear whether this concern is significant enough to require written informed consent to safeguard patients’ rights.
There are few papers from the developing world on patients’ concerns about privacy, confidentiality and data security in telemedicine. In a recent study from Botswana on possible use of mobile phones to photograph and transmit images of skin lesions to a store-and-forward teledermatology service, patients were not concerned about privacy. However, about half were concerned about photographs being taken of their face or genitals.4 A recent South African study has shown that it may not be feasible to take truly informed consent when indigenous languages do not have words for the technology used and even the concept of confidentiality is poorly understood.40
Obtaining patients’ informed consent prior to a telemedicine encounter is prudent, ethically correct and provides proof that the informed consent process has taken place. Whether consent should be written or verbal depends on the clinical specialty and the clinical risk involved. Section 6 of the National Health Act of South Africa states that the user of the health system should be informed of the range of diagnostic procedures and treatment options available, and their associated benefits, risks, costs and consequences.41 South African law regards informed consent as falling under the defence of volenti non fit injuria, which requires that the patient has some knowledge of the extent of harm or risk. By using this approach our courts favour the autonomy and self-determination of the patient.
Based on the low use of written informed consent found in this study, it is unlikely that healthcare professionals will take written consent for telemedicine, except in some specialties. As telemedicine uses different types of technology and covers different disciplines – each with its own specific issues, clinical protocols and needs – each discipline requires its own guidelines tailored to the local environment and needs. For example, the recently published practice guidelines for videoconference-based telepsychiatry in SA require signed informed consent from the patient, family member or guardian as these patients are from a vulnerable group.42 In general, clinical telemedicine guidelines should follow the same approach to informed consent as in a routine face-to-face consultation.43
consent is not routinely obtained from patients during
clinical examination or when using ICT for the transfer of
patient information. The issue of informed consent for
telemedicine remains unresolved in SA, as there are no
guidelines or regulations other than those for mental health.
The situation is the same in most developing countries. It is
recommended that the pragmatic approach taken in the WMA’s
Statement on the Guiding Principles for the Use of
Telemedicine for the Provision of Health Care of the World21
should be followed at present and used as a basis for
developing guidelines. Regulations should only be required
where there are gaps that need to be filled.
Author contributions. CJ conducted, designed the
study, performed the primary analysis, collected the data and
drafted the manuscript. MM conceptualised the study,
interpreted the data, assisted in statistical analysis and
revised the manuscript.
Acknowledgements. We thank Dr Y Singh for his guidance and comments when reviewing drafts of this manuscript, as well as the doctors and nurses who generously gave their time to complete the questionnaires.
- 1. American
Telemedicine Association. What is Telemedicine?
(accessed 10 August 2013).
- 2. Al-Shorbaji
N, Geissbuhler A. Establishing an evidence base for
e-health: The proof is in the pudding. Bull Health World Org
- 3. Whitten
P, Cornacchione J. The multiple contexts of borders that
impact telemedicine as a healthcare delivery solution.
Journal of Borderlands Studies 2011;25(3-4):206-218.
- 4. Azfar RS,
Weinberg J, Cavric G, et al. HIV-positive patients in
Botswana state that mobile teledermatology is an acceptable
method for receiving dermatology care. J Telemed Telecare
- 5. World
Health Organization. World Health Statistics 2013. Geneva:
World Health Organization, 2013.
(accessed 10 August 2013).
- 6. Mars M,
Scott RE. Global e-Health policy: A work in progress. Health
- 7. Kekana M,
Noe P, Mkhize B. The practice of telemedicine and challenges
for the regulatory authorities. S Afr J BL 2010;3(1):33-37.
- 8. Eikelboom
RH. The telegraph and the beginnings of telemedicine in
Australia. Stud Health Technol Inform 2012;182:67-72.
- 9. Bashshur
RL, Shannon GW. History of Telemedicine: Evolution, Context
and Transformation. New Rochelle NY: Mary Ann Leibert Inc,
- 10. Aronson
SH. The Lancet on the telephone 1876-1975. Med Hist
- 11. Einthoven
W. Het telecardiogram [The tele-cardiogram]. Ned T Geneesk
- 12. National
Department of Health. eHealth Strategy South Africa 2012 -
2016. Pretoria: DoH, 2012.
(accessed 10 August 2013).
- 13. Committee
of the Health Professions Council of South Africa: Booklet
on Tele-medicine. Draft document of the Human Rights, Ethics
and Professional Practice. 2008. Available as minutes from,
HPCSA secretary at http://www.hpcsa.co.za.
- 14. Mars M,
Jack C. Why is telemedicine a challenge to the regulators? S
Afr J BL 2010;3(2):55-58.
- 15. Kirby
MD. Informed consent: What does it mean? J Med Ethics
- 16. Nihei K,
Ogino T, Onozawa M, et al. Multi-institutional phase II
study of proton beam therapy for organ-confined prostate
cancer, focusing on the incidence of late rectal toxicities.
Int J Radiat Oncol Biology Physics 2011;81(2):390-396.
- 17. Ross JJ,
Denaï MA, Mahfouf M. A hybrid hierarchical decision support
system for cardiac surgical intensive care patients. Part
II. Clinical implementation and evaluation. Art Intell Med
- 18. Sciacqua
A, Valentini, Gualtieri P, et al. Validation of a flexible
and innovative platform for the home monitoring of heart
failure patients. Comp Cardiol 2009;36:97-100.
http://www.cinc.org/archives/2009/pdf/0097.pdf (accessed 19
- 19. Kluge
EHW. Ethical and legal challenges for health telematics in a
global world: Telehealth and the technological imperative.
Int J Med Inform 2011;80(2):e1-e5.
- 20. Chen YH,
Lin YH, Hung CS, et al. Clinical outcome and
cost-effectiveness of a synchronous telehealth service for
seniors and nonseniors with cardiovascular diseases:
Quasi-experimental study. J Med Int Res 2013;15(4)e:87.
- 21. World
Medical Association. Statement on Guiding Principles for the
Use of Telehealth for the Provision of Healthcare. New
Delhi: 60th World Medical Association General Assembly,
(accessed 17 September 2013).
- 22. Busey
JC, Michael P. Telehealth – opportunities and pitfalls. J Am
Diet Assn 2008;108(8):1296-1301.
- 23. Kaplan
B, Litewka S. Ethical challenges of telemedicine and
telehealth. Camb Quart HC Ethics 2005;17:401-416.
- 24. Kaliyaperumal
K. Guideline for conducting a knowledge, attitude and
practice (KAP) study. AECS Illum 2004;(4):7-9.
- 25. McKinstry
B, Hammersley V, Burton C, et al. The quality, safety and
content of telephone and face-to-face consultations: A
comparative study. Qual Saf Health Care 2010;(19):298-303.
- 26. Yakar D,
Schouten MG, Bosboom DGH, et al. Feasibility of a
pneumatically actuated MR-compatible robot for transrectal
prostate biopsy guidance. Radiology 2011;260(1):241-247.
- 27. Meyer
BC, Clarke CA, Troke TM, Friedman, LS. Essential
telemedicine elements (tele-ments) for connecting the
academic health center and remote community providers to
enhance patient care. Acad Med 2012;87(8):1032-1040.
- 28. Stanberry
B. The legal and ethical aspects of telemedicine 3:
Telemedicine and malpractice. J Telemed Telecare
- 29. Stanberry
B. Legal ethical and risk issues in telemedicine. Comp Meth
Programs Biomed 2001;64(3):225-233.
- 30. Stanberry
B. Legal and ethical aspects of telemedicine. J Telemed
- 31. Chouinard
I, Scott RE. Informed consent for videoconsultations in
Canada. J Telemed Telecare 2009;15(4):171-174.
- 32. Wade VA,
Eliott JA, Hiller JE. A qualitative study of ethical,
medico-legal and clinical governance matters in Australian
telehealth services. J Telemed Telecare 2012;18(2):109-114.
- 33. Malaysian
Government. Telemedicine Act 1997, No 564. Kuala Lumpur:
(accessed 10 August 2013).
- 34. Chopard
JL, Hubert N, Moulin T, et al. Legal, deontological and
ethical issues applied to telemedicine. A few insights about
telestroke. Euro Res Telemed 2012;1(2):61-65.
- 35. Canadian
Medical Protection Society. Using email communication with
your patient’s legal risks. Ottawa: CMPA, 2009.
(accessed 19 September 2013).
- 36. Medical
Protection Society. Communicating with patients by fax or
email. London: MPS, 2012.
(accessed 10 August 2013).
- 37. Eliasson
AH, Poropatich RK. Performance improvement in telemedicine:
The essential elements. Mil Med 1998;163:530-535.
- 38. Anderson
JG. Social, ethical and legal barriers to e-health. Int J
Med Inform 2007;76(5-6):480-483.
- 39. Jack C,
Singh Y, Hlombe B, et al. Language, cultural brokerage and
informed consent: Will technological terms impede
telemedicine use? Paper presented at The Pan-African Ethics,
Human Rights and Medical Law Conference, 6 - 8 May 2013,
Johannesburg, South Africa.
- 40. Moorhead
SA, Hazlett DE, Harrison L, et al. A new dimension of health
care: Systematic review of the uses, benefits, and
limitations of social media for health communication. J Med
Internet Res 2013;15(4):e85.
- 41. South
African Government. National Health Act 61 of 2003.
Pretoria: Government Printer, 2003.
- 42. Chipps
J, Ramlall S, Mars M. Practice guidelines for
videoconference-based telepsychiatry in South Africa. Afr J
- 43. Jack C,
Mars M. Telemedicine – a need for ethical and legal
guidelines in South Africa. SA Fam Pract 2008;50(2):60a-60d.
Full text views: 14199